Refund Policy

We want every customer to be confident in Gratiview. This policy explains how refunds and cancellations work across our per-device monthly, yearly and perpetual licences.

1 · Overview

Gratiview is licensed per device — billed monthly, yearly or as a one-time perpetual purchase — with Workstation and OrthoPlan available as optional plugins. All amounts are in INR and exclusive of 18% GST. Refunds apply to licence fees as described below; the software can be evaluated free of charge before you buy.

2 · Community Edition & Trials

The Community edition is free for individuals, students and research groups and requires no payment, so no refund applies. Where a paid plan includes an evaluation period, please assess the software during that period; charges raised after a trial converts are treated as set out below.

3 · Subscriptions (Monthly & Yearly)

• You may cancel a monthly or yearly subscription at any time; access continues to the end of the paid period, after which renewals stop.
• Subscription fees for the current period are non-refundable once the period has begun, except where required by law.
• If a yearly plan is cancelled within 7 days of purchase and has not been used in a clinical setting, we will consider a pro-rated refund on written request.

4 · Perpetual Licences

A perpetual licence is a one-time purchase that includes one year of updates and lifetime use of that version. It may be refunded within 7 days of purchase provided the activation key has not been used; once a licence has been activated, the fee is non-refundable.

5 · Plugins & Cloud Storage

Workstation and OrthoPlan plugins are billed with the device licence and follow the same terms as the licence to which they are attached. Workstation includes 5 GB of cloud storage per device, pooled; extended-storage charges are non-refundable once a storage period has started.

6 · Cancellation

You may cancel at any time with written notice. Service continues through the end of the current billing period, after which recurring charges stop. Any eligible refund is reconciled and returned per the sections above. All amounts referenced are GST-exclusive.

7 · How to Request

Email [email protected] with your facility name, licence key and account details. Approved refunds are processed to the original payment method within a reasonable period after reconciliation.